Terms & Conditions

1. PAYMENT

1.1 We accept only PayPal for the time being.

1.2 For any questions regarding our online purchase, please contact Urban Mechanics on hey@urbanmechanics.co

 

2. ORDER

2.1 Upon receiving the placed order, an email notification will be sent out within 2 to 3 working days, confirming the order and stock availability. Some hand-made products are not always in stock. Please allow us 1 to 2 weeks to prepare them for you.

2.2 For making amendment on a placed order, please contact us on hey@urbanmechanics.co with your order details. But please note that we normally process our order within 2 to 3 working days, so make sure you contact us as soon as possible!

2.3 For order cancellation, providing that the order has not yet been processed and dispatched, the order can then be cancelled and refunded. Please contact us directly on hey@urbanmechanics.co as soon as possible. For any dispatched order, you may refer to section 5 on return policy.

 

3. SHIPPING

3.1 “Urban Mechanics” provide worldwide shipping for all online orders. All products are shipped out from our head office in Athens, Greece.

3.2 A shipping confirmation email will be sent out. All deliveries are arranged with ELTA (registered mail). Please refer to your shipping confirmation email for details regarding our shipment.

3.3 As delays are inevitable, this may due to custom clearance at destination, “Urban Mechanics” hold no liability over delays.

3.4 Unclaimed orders – If our courier can’t deliver the package to you we will have to charge you for the shipping and handling back to us. Remember that you will always get a tracking reference from us with instructions on how to check where it is.

 

4. REPAIRS

4.1 For major defects, faulty goods are recommended to return to “Urban Mechanics”. Contact us to provide you with further instructions

 

5. RETURNS

5.1 We want all our customers to be happy with their purchase! If our products do not meet your expectations, please contact us on hey@urbanmechanics.co within 14 working days from receiving the goods. Goods must be returned to our offices in Athens.

5.2 All goods must be returned in the condition in which they were received and with the original packaging intact. Only the amount paid for the product(s) will be refunded in the manner in which you originally paid. (For example, PayPal will be returned via your PayPal account.)

 

6. PRICING

6.1 The pricing and descriptions of products can be amended at any point without any notice being given.

6.2 Retail prices are listed in EU EUROS.

 

7. WARRANTY

7.1 we provide no warranty for our products.

 

8. TRADEMARK / COPYRIGHT

8.1 Permission is granted to users to electronically copy or print portions of this site for their own personal non-commercial use. Any other use of materials on this site without prior written consent from Urban Mechanics or their respective affiliates or content providers, is strictly prohibited.

8.2 By using this site you agree not to alter or adapt, or to create any derivative work from, any content on this site.

 

9. TERMS

9.1 Products shown here on the website are available while stocks permit and can be removed without any prior notice.

9.2 We aim to display the colours and proportions of our products as accurately as possible on this website, however various screen settings can affect the display of an image. Urban Mechanics cannot guarantee the discrepancies between the actual item and the displayed image on the website.

 

10. CUSTOMER SERVICE

You can reach us on:
Email: hey@urbanmechanics.co